How to Make a Return
- Use the Contact Us page on our site to request a return within 14 days of purchase.
- Specify the order and item number
- Include what the problem is with the goods.
- We will issue you and RMA return number which should be included with the return.
- You will in most cases be responsible to pay for return shipping costs to us unless we determine the items are defective.
Return Policies
For return of goods, we compensate cost of goods only. Delivery charges are not compensated. Same works for a partial return of quality goods – delivery charges also won’t be compensated.
You can return an item or entire order if it meets requirements below:
- Both item(s) and its package should be saved in their original conditions
- The return application should be submitted within 14 days from the purchase. (No exceptions will be allowed past this timeframe)
Refunds are made within 5 working days from the moment we receive the returned product, you’ll recieve a relevant email notification. If refund is issues to a bank account, refund period could be increased due to the bank’s terms on processing payments, contact your bank for details.